Returns & Exchanges
At Rutsu, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn items with original tags attached into the original shipping box or a secure mailer of your choice.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing